PAYMENT CONDITIONS
Pricing Policies
Our prices are fixed and not subject to negotiation. We do not offer price matching because our pricing reflects the superior quality of our work and ingredients. Upon successful payment, the listed price(s) for the order are locked in, safeguarding against any subsequent price hikes until delivery, except in exceptional circumstances beyond our control, such as increases in ingredient or fuel costs.
Periodically, we provide discounts and various promotional offers. Therefore, it is our policy to exhibit prices that incorporate discounts or promotional pricing throughout the duration of the promotion.
We are dedicated to maintaining accuracy in pricing to avoid both overcharging and undercharging. To achieve this, our policy mandates transparent listing of all prices in Singaporean Dollars, along with delivery and shipping fees, as well as any additional charges.
Placing an Order
To complete your order, please adhere to the guidelines outlined on the Checkout page of this website. You have the option to rectify any errors in your order until you proceed to click on the “Pay Now” button located on the “Pay” page. Orders can be placed up to 30 days ahead of the intended delivery date. Please note that orders typically have a lead time of 3 to 5 working days, though this may vary during peak periods.
You must provide the requested information for us to process your order. We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. We will use various procedures to authenticate each transaction. By placing an order, you confirm that the details contained in the order are correct in all respects. The system will display a confirmation page listing out the details of your order. This confirms receipt of your order.
A contract between you and us is only formed when we receive your payment and send you a confirmation email that your order and payment has been accepted. Please print a copy of the confirmation page for your records. We may, at any time, decline to process your order or any part of your order for any reason including where insufficient or incorrect information has been provided, authentication has not been possible or an exchange rate has been quoted in error.
You will be required to pay for your order by making a payment via credit/debit card/PAYNOW/Atome/bank transfer. Pre-payment with credit card / PAYNOW / Atome / Bank Transfer is required through our online shop. Cash on delivery or any other payment method is not accepted. Upon completion of your order you will receive an email, an automated order summary and an invoice.
Children/Minors
Children/minors under the age of 18 must seek permission from their parents before placing an order and are deemed to have done so.
CANCELLATION
Cancellation of orders can be facilitated by contacting our Customer Service hotline at +65 9233 0122. Please be aware that cancelling an order incurs an administrative fee of $10. The refund amount will be calculated based on the time interval between cancellation and the Date of Collection/Delivery as follows:
– 3 or more days before the Date of Collection/Delivery: 100% refund (excluding $10 admin charges)
– 2 days before the Date of Collection/Delivery: 50% refund
– 1 day before the Date of Collection/Delivery: 25% refund
– Actual Date of Collection/Delivery: No Refund
ALTERATIONS AND CHANGES TO YOUR ORDER
It is your responsibility to thoroughly review and verify the details of your order. Any requests for order amendments must be submitted in writing at least 36 hours before the specified delivery/collection time. Please note that altering orders incurs an administrative fee of $10.
Illustrations and descriptions provided on our website or through other means serve as guidance and may not precisely match the goods you receive. We cannot guarantee that all specific products, including ingredients and add-ons, used in the production or sale of our goods at any given time will be consistent for all present or future orders.
While we strive to notify you of any changes, we reserve the right to substitute items of equal or superior quality without prior consultation. Additionally, we retain the right to modify the design, appearance, and technical specifications of our products at any time without notice.