Terms & Condition

TERM & CONDITIONS
This is an agreement between you (“You”) and Soflle (“SOFLLE”) regarding your use of the SOFLLE website located at http://www.Soflle.com/ (the “Website”). Your acceptance of the terms of this Agreement takes effect by your continued use of the Website.

OWNERSHIP AND COPYRIGHT
You agree that any and all information, content, graphics, webpages, text, files, company names, trade-marks, logos and trade names contained on the Website (collectively the “Content”) including the manner in which the Content is presented or appears and all information relating thereto, are the property of SOFLLE, or its licensors, as the case may be.

PERMITTED USE
SOFLLE hereby grants to You a personal, non-transferable and non-exclusive license to access, read and download one copy of the Content.

RESTRICTION ON USE
You agree that You will not:
distribute the Content for any purpose including without limitation compiling an internal database, redistributing or reproducing the Content in any medium; or create derivative works of, reverse engineer, adapt, translate, modify, copy, sell, transfer, host, publish, make available to any person or otherwise use, either directly or indirectly, the Content in whole or in part, in any formor by any means whatsoever, be they physical, electronic or otherwise. You shall not permit, allow or do anything that would infringe or otherwise prejudice the proprietary rights of SOFLLE or its licensors. The restrictions set out in this Agreement shall not apply to the limited extent the restrictions are prohibited by applicable law.

LICENSE TO USE YOUR INFORMATION
You hereby grant to SOFLLE the perpetual, unlimited, royalty-free, world wide, non-exclusive, irrevocable, transferable license to use any information or other content You provide on or through this Website, for any purpose whatsoever, subject to the terms of the Website Privacy Policy. You represent and warrant that you have the right to grant the license set out above.

LIMITATIONS ON LIABILITY AND DISCLAIMERS
There is no guarantee that personal information and transactions on this Website or on the internet will be maintained confidential and secure. The use of this Website and the Content is at your own risk and SOFLLE assume no liability or responsibility pertaining to the Content, your use of the Website or the receipt, storage, transmission or other use of your personal information.
This Website may contain links to other sites. SOFLLE does not assume responsibility for the accuracy or appropriateness of the information, data, opinions, advice, or statements contained at such sites, and when You access such sites, You are doing so at Your own risk. In providing links to the other sites, SOFLLE is in no way acting as a publisher or dissemination of the material contained on those other sites and does not seek to monitor or control such sites.
SOFLLE will not be responsible for any damages You or any third-party may suffer as a result of the transmission, storage or receipt of confidential or proprietary information that You make or that You expressly or implicitly authorise SOFLLE to make, or for any errors or any changes made to any transmitted, stored or received information.
You are solely responsible for the retrieval and use of the Content. You should apply Your own judgement in making any use of any Content, including, without limitation, the use of the information as the basis for any conclusions. The Content may not be accurate, up to date, complete or untampered with, and is not to be relied upon.
The Content is provided for informational purposes only and should not be interpreted as a recommendation for any specific product or service, use or course of action. The Content on this Website is not intended to be used as a substitute of any kind of medical or dental advice. It is your duty to obtain medical or dental advice from a qualified healthcare professional to meet your healthcare needs. You should not act or rely on any of the content without seeking advice of a qualified medical or dental professional.
Except as expressly provided in this agreement, this Website and all Content, products, services and software on this Website or made available through this Website are provided “as is” without any representations, warranties, guarantees or conditions, of any kind, whether express or implied, statutory or otherwise, including but not limited to, warranties as to availability, accuracy, completeness, currentness, reliability, timeliness, legality, suitability, privacy, security, quality, title, non-infringement or fitness for a particular purpose, or those arising out of a course of dealing or usage of trade.
In no event will SOFLLE, its affiliates, agents, licensors, or their respective directors or employees be liable for any special, indirect, incidental, punitive, exemplary, aggravated, economic or consequential damages, howsoever caused, including but not limited to: damages for loss of use, lost profits or lost savings, even if SOFLLE or any of its lawful agents or employees have been advised of the possibility of such damages or claim.
In no event will SOFLLE, its affiliates, agents, licensors, or their respective directors or employees, be liable for damages or losses resulting from: viruses, data corruption, failed messages, transmission errors or problems; telecommunications service providers; links to third-party Websites; personal injury; third-party content, products or services; damages or losses caused by you, or your respective employees, agents or subcontractors; loss of use or lack of availability of facilities including computer resources, routers and stored data; the use or inability to use this Website or the Content; any other website accessed to or from this Website; or events beyond the reasonable control of SOFLLE’s even if SOFLLE or any of its lawful agents, or employees have been advised of the possibility of such damages or claim.
In no case will SOFLLE, its affiliates’, agents’, licensors’, and their respective directors’ and employees’ cumulative total liability arising under any cause whatsoever (including without limitation breach of contract, tort, negligence, gross negligence, or otherwise) be for more than the amount, if any, paid by you under this agreement to access this Website, in the year in which the claim arose.
SOFLLE assumes no obligation to update the Content on this Website. The Content may be changed without notice to you. SOFLLE disclaim any liability for unauthorized use or reproduction of any portion of the Website.

TERMINATION
This Agreement is effective until terminated by SOFLLE, with or without cause, in SOFLLE’ sole and unfettered discretion. SOFLLE may terminate this Agreement without notice to You if You fail to comply with any of its terms. Any such termination by SOFLLE shall be in addition to and without prejudice to such rights and remedies as may be available to SOFLLE, including injunction and other equitable remedies. The disclaimers, limitations on liability, ownership, termination, Your license to SOFLLE, Your warranty and the indemnity provisions of this Agreement shall survive the termination or expiry of this Agreement.

INDEMNITY
You agree at all times to indemnify, defend and hold harmless SOFLLE, its agents, affiliates and their respective directors and employees against all actions, proceedings, costs, claims, damages, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) sustained, incurred or paid by SOFLLE directly or indirectly in respect of:

Any information or other content You provide on or through this Website or which is sent to SOFLLE by e-mail; or
Your use or misuse of the Content or this Website, including without limitation infringement claims.

GOVERNING LAW
SOFLLE, this Website and the Content (excluding linked websites or content) are physically located within Singapore. This Agreement will be governed by the laws of Singapore and shall be treated in all respects as a Singapore contract, without reference to the principles of conflicts of law. In the event of a dispute, we agree to submit to the non-exclusive jurisdiction of the Singapore courts.

ENTIRE AGREEMENT
These terms and conditions and any and all legal notices on this Website constitute the entire agreement between You and SOFLLE with respect to the use of this Website and the Content. No supplement, modification or amendment to this Agreement and no waiver of any provision of this Agreement shall be binding on SOFLLE unless executed by SOFLLE in writing. No waiver of any of the provisions of this Agreement shall be deemed or shall constitute a waiver of any other provision (whether or not similar) nor shall such waiver constitute a continuing waiver unless otherwise expressly provided.

SEVERABILITY
Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction shall, as to that jurisdiction, be ineffective to the extent of such prohibition or unenforceability and shall otherwise be enforced to the maximum extent permitted by law, all without affecting the remaining provisions of this Agreement or affecting the validity or enforceability of such provision in any other jurisdiction.

ENUREMENT
This Agreement shall inure to the benefit of and be binding upon each of the parties and our respective successors and permitted assigns. You acknowledge having read this Agreement before accepting it, having the authority to accept this Agreement and having received a copy of this Agreement.

REFUND POLICY

  • No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.

ONLINE PAYMENT

  • Online payment is made exclusively by payment gateway Stripe, or PayNow via Hitpay, or bank transfer to UEN no. 53412988M.
  • After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email. The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled, and the client informed by email. The products remain the property of the vendor until it receives full payment of the price

PAYMENT & DELIVERY

  • Successful payment secures the listed price(s) for the order and prevents any further price movements to the point of delivery.
  • All prices are in Singaporean Dollars inclusive of delivery charges and additional charges (if any).
  • Orders can be placed from a minimum of 3 days and up to a maximum of 60 days in advance of the intended date of delivery.
  • You must provide the requested information for us to process your order. We reserve the right to request further information from you at any time to enable us to complete your order.
  • By placing an order, you confirm that the details contained in the order are correct in all respects. The system will display a confirmation page listing out the details of your order. This confirms receipt of your order.
  • We may, at any time, decline to process your order or any part of your order for any reason including where insufficient or incorrect information has been provided and authentication has not been possible.
  • Cash on delivery or any other payment method is not accepted for online orders. Upon completion of your order, you will receive an email, an automated order summary and an invoice.
  • All product images shown are for illustration purposes only and may not be an exact representation of the product. Soflle reserves the right to change product images and specifications at any time without notice.
  • Children/minors under the age of 18 must seek permission from their parents before placing an order and are deemed to have done so.
  • Delivery fees are chargeable on every Order unless:
  • you have a valid promotional or discount voucher and apply it at checkout; or it is stated otherwise.
  • Prices and additional charges (including but not limited to delivery, small order or service fees) indicated on the Platform are as at the time of each Order and may be subject to change.
  • A breakdown of the prices and additional charges (including but not limited to delivery, small order or service fees) are displayed before checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.

DELIVERY

  • You understand that our Vendors offer their Goods in specific delivery areas and our Vendors vary from delivery area to delivery area. By entering your delivery address on the Platform, you will see the Vendors that we make available to you at that time. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure.
  • Soflle shall deliver your Order to the delivery address provided by you. An estimated delivery time will be provided to you in your email confirmation or whatsapp correspondence but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.
  • 3 Unsuccessful or Failed Deliveries
  • Without prejudice to any other clauses in these Terms, in cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:
  • no one was present or available to receive the Order; customer was uncontactable despite attempts to reach the customer via the phone number provided; lack of appropriate or sufficient access to deliver the Order successfully; lack of a suitable or secure location to leave the Order; or in the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods, we will contact you via, among others, call or message, or email, to inform the unsuccessful delivery and next steps. In such cases, Soflle reserves the right to cancel the Order without refund or remedy to you.
  • 3.2 No-show Cancellations
  • If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, Soflle reserves the right to cancel the Order without refund or remedy to you.
  • 4 Wrong Order, Missing Items, Defective Goods
  • Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please immediately contact customer support via one of the methods set out in Clause 1.3 above. In some cases, Soflle may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.
  • 5 Pick-Up
  • Where available, you will have the option of collecting your Order in-person directly from the Vendor’s premises instead of having the Order delivered to you. Your email confirmation or whatsapp correspondence will indicate the time for you to Pick-Up the Order (“Collection Time”). The Vendor will prepare the Order by the Collection Time. In some cases, a reasonable delay may be expected. The Vendor agrees to hold the Order for you at the Vendor’s premises for no more than a reasonable period of twenty (20) minutes from the Collection Time (“Holding Time”) and shall not be obliged to provide the Order to you if you fail to Pick-Up your Order within the Holding Time.
  • In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the Goods. You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues and/or defects to the Vendor before leaving the Vendor’s premises.
  • 6 Vendor Delivery
  • In some cases, our Vendors will deliver the Order to you (“Vendor Delivery”). While we will use reasonable efforts to provide prior notice to you on Vendor Delivery, this may not always be possible. Where Vendor Delivery applies, we may ask you to contact the Vendor directly in the event of issues or delays in your delivery. Soflle shall not be responsible in any way for Orders or Goods that are delivered by Vendors.

REFUND POLICY

  • If you claim that the Product is defective, or you are not satisfied with the Product, send us an image of the product within 2 hours from the time of delivery. We will examine the product and provided we are satisfied with the condition of the product following our examination, you can choose that we either replace the item or provide you with a refund. If you have requested a refund, we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.
  • Products returned by you because of a defect or within the five-day cooling-off period will be refunded in full after delivery costs have been deducted.
  • The amount being refunded will minus away the cost of using a payment system as well. The payment system is used to ensure security of your transaction; however, they charge a fee for all transactions. Currently, the rate is at 3.4% + $0.50 for all transactions.
  • A claim by you that the quantity of the products delivered falls short of the quantity ordered shall be notified to us within 2 hours from the time of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall, and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.
  • The cost of return transportation is at your expense.